Who is covered under the requirement for effective communication?

People who have communication disabilities – disabilities that affect hearing, vision, or speech — are covered.  A person with a communication disability has the right to enjoy equal opportunity to participate in and benefit from all programs, services, and activities, whether they are provided by a state or local government, or they are provided by a public accommodation.

Most of the time, communication happens during the presentation and exchange of information. It is done through sound, through print, through graphics, or through gestures. For the information to be communicated effectively will require some kind of aid or service. These are called “Auxiliary Aids or Services” and include a wide range of devices, techniques and procedures that enable persons with disabilities to participate fully in the exchange of information.

The type of auxiliary aid or service necessary to ensure effective communication will depend on the length and complexity of the communication involved.