What is meant by Effective Communication?

The Americans with Disabilities Act requires inclusion for all people with disabilities. Members of the general public often think of the ADA as meaning physical site access – like parking spaces and ramped entrances – but rarely recognize that some disabilities have nothing to do with structural barriers.

Some disabilities result in barriers to communication – disabilities that affect hearing, vision, or speech.  Individuals with these types of disabilities are not prevented from inclusion by a lack of a ramp or parking space. These individuals are prevented from inclusion by the general public not knowing how to communicate with them.

The ADA requires businesses and governmental entities to ensure that methods are used to overcome these communication barriers so everyone has access to the same information. This is called “Effective Communication.”

The law states that communication with individuals with disabilities must be AS effective as communication with others.