Episode 72 Resources: Emerging Transportation Options and the ADA


Transportation Service Company Accessibility Policies

  • Lyft Wheelchair Policy
    Lyft’s policy is that passengers who use wheelchairs that can safely and securely fit in the car’s trunk or backseat without obstructing the driver’s view should be reasonably accommodated by drivers on the Lyft platform. There is also captioned instructional video and a list of tips for drivers on how to accommodate passengers who use wheelchairs or have visual or hearing disabilities.
    Source: Lyft
    Link: help.lyft.com/hc/en-us/articles/115012926827-Wheelchair-Policy
  • Lyft Service Animal Policy
    Includes information on the rights and responsibilities of Lyft drivers as well as passengers with disabilities when traveling with a service animal.
    Source: Lyft
    Link: help.lyft.com/hc/en-us/articles/115013080048
  • Uber Accessibility Policy
    Information on Uber services and policies for people with hearing, vision and mobility disabilities.
    Source: Uber
    Link: accessibility.uber.com/
  • Uber and Wheelchair Accessible Vehicles
    In selected cities, Uber is using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair accessible vehicles). UberWAV lets riders who use non-folding, motorized wheelchairs to connect with drivers in wheelchair accessible vehicles that are equipped with ramps or lifts. Uber is using several uberWAV models in cities around the world (e.g. in New York, London, Philadelphia, Washington DC, Boston, Chicago, Bangalore, San Francisco, Los Angeles, and Toronto) to determine which wheelchair accessible vehicle options best meet the needs of its riders and driver-partners.
    Source: Uber
    Link: www.uber.com/newsroom/improved-experience-riders-wheelchairs/
  • Uber Service Animal/Pet Policy
    Source: Uber
    Link: help.uber.com/riders/article/riding-with-pets
  • Why is There a Braille Message on My E-Scooter?
    Source: SFGate
    Link: sfgate.com/news/article/Why-is-there-a-Braille-message-on-my-e-scooter-14377567.php

News about ADA Lawsuits Against Transportation Services

Ride Sharing: Technology and Mobile Apps

Resources to Develop Accessible Rideshare Services

  • At Your Service: Welcoming Customers with Disabilities
    A free, self-paced webcourse for discovering the best practices for effectively working and interacting with people who have disabilities. The course takes about 2.5 hours to complete and includes real life scenarios, quizzes and a final exam. Education credit is available.
    Source: Southeast ADA Center
    Link: www.wiawebcourse.org
  • Every Ride Counts Campaign Promotes Local Transportation
    This comprehensive publicity campaign promote the availability and accessibility of transportation options for older adults, people with disabilities and caregivers in communities around the country. Campaign resources include sharable advertising materials, videos, social media, webinars, and more.
    Source: National Aging and Disability Transportation Center (NADTC)
    Link: www.nadtc.org/everyridecounts/
  • Open Doors Organization (ODO)
    Focused on the fields of hospitality and transportation, this organization conducts market research, disability awareness training, educational seminars, and diversity programs that improve the quality of life for the individual with a disability while opening doors to businesses and society.
    Source: Open Doors Organization (ODO)
    Link: opendoorsnfp.org


The contents of this website are developed by the Burton Blatt Institute (BBI) at Syracuse University, with funding from the Southeast ADA Center under NIDILRR Grant Number #90DP0090-01-00 from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR), a Center within the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS). The Southeast ADA Center is a project of the Burton Blatt Institute at Syracuse University. The contents do not necessarily represent the policy of NIDILRR, ACL, HHS, and you should not assume endorsement by the Federal Government. 

The information, materials, and/or technical assistance provided by the Southeast ADA Center are intended solely as informal guidance on the Americans with Disabilities Act (ADA), and are neither a determination of your legal rights or responsibilities under ADA, nor binding on any agency with enforcement responsibility under the ADA. The Southeast ADA Center does not warrant the accuracy of any information contained herein. Furthermore, in order to effectively provide technical assistance to all individuals and entities covered by the ADA, NIDILRR requires the Southeast ADA Center to assure confidentiality of communications between those covered and the Center. Any links to non-Southeast ADA Center information are provided as a courtesy, and are neither intended to, nor do they constitute, an endorsement of the linked materials or its accessibility.

NIDILRR is not responsible for enforcement of the ADA. For more information or assistance, please contact the Southeast ADA Center via its web site at ADAsoutheast.org or by calling 1-800-949-4232 (voice) or 404-541-9001 (voice). 

Contact For More Information or Assistance:

Southeast ADA Center
Email: ADAsoutheast@law.syr.edu
Phone: 404-541-9001