Episode 69 Resources: Effective Communication, Accessible Health Care, and the ADA

Speaker: Michael Richardson, Project Director - Northwest ADA Center
Original Air Date: June 5, 2019



Featured Organization: Northwest ADA Center
Web: nwadacenter.org

There is a heightened national awareness of the barriers and inequities to health care in the United States. Recent studies indicate that people with disabilities experience both health disparities and specific barriers in access to health care programs and services, including health promotion and prevention.

In this episode of ADA Live!, Michael Richardson, Project Director of the Northwest ADA Center will talk about health care access and the ADA, the role of effective communication in health care decisions, and how health care providers and facilities can be more inclusive of patients with disabilities.

ADA Live! Archives

Audio: SoundCloud ADA Live! Episode 69: Effective Communication, Accessible Health Care, and the ADA
Web: soundcloud.com/adalive/episode-69-effective-communication-accessible-health-care-and-the-ada
ADA Live! Effective Communication, Accessible Health Care, and the ADA

About ADA Live!

A podcast on SoundCloud and free online program by the Southeast ADA Center, one of ten regional ADA Centers in the ADA National Network. ADA Live! focuses on rights and responsibilities under the Americans with Disabilities Act (ADA) and airs for 30-45 minutes on the first Wednesday of each month.
No registration is required. You can submit your questions, explore resources and the complete program schedule and connect to archived shows on www.adalive.org and soundcloud.com/adalive or download podcasts from iTunes - search ADA Live.
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Listen at: SoundCloud ADA Live! or Captioning in StreamText on June 5 for ADA Live! Episode 69. Learn more & explore: www.adalive.org

Disclaimer: Some of these external websites may not be accessible. The Southeast ADA Center provides these links as a courtesy and does not endorse, take responsibility, exercise control of the organization or vouch for the accuracy of the contents of the destination link.

Healthcare Facilities and ADA Accessibility

Healthcare and Effective Communication

General Accessible Healthcare Resources

  • Accessible Healthcare Toolkit and Resources
    Information for healthcare providers and for individuals with disabilities about accessible healthcare, including fact sheets and selected research.
    Source: Northwest ADA Center
    Web: nwadacenter.org/audience/healthcare-access
  • Accessible Healthcare Fact Sheet
    Source: ADA National Network
    Web: adata.org/factsheet/accessible-health-care
  • Healthcare and the ADA Fact Sheet
    Source: Pacific ADA Center
    Web: www.adapacific.org/assets/documents/health-care-and-ada-factsheet.pdf
  • Healthcare and the ADA Resources
    A collection of information on healthcare accessibility, as well as resources for employment, legal cases in this area, addiction and substance abuse, and other supplemental resources.
    Source: Pacific ADA Center
    Web: www.adapacific.org/healthcare
  • Barrier-Free Health Care Initiative: Justice Department Settlement Agreements
    Through the Barrier-Free Health Care Initiative, U.S. Attorneys' offices across the nation and the Justice Department's Civil Rights Division target their enforcement efforts on access to medical services and facilities. It is a multi-phase initiative that includes effective communication for people who are deaf or have hearing loss, physical access to medical care for people with mobility disabilities, and equal access to treatment for people who have HIV/AIDS.
    Source: U.S. Department of Justice
    Web: www.ada.gov/usao-agreements.htm
  • ADA Quick Tips – Tax Incentives
    Tax incentives are available businesses, employers, service providers, and others to encourage ADA compliance. The tax breaks can be used to make medical facilities and programs ADA compliant.
    Source: ADA National Network
    Web: adata.org/factsheet/quicktips-tax
  • Equal Access to Health Care Services for Individuals with Disabilities
    This overview of healthcare accessibility requirements is a 2018 presentation by Steven E. Gordon, Assistant United States Attorney, Civil Rights Enforcement Coordinator, U.S. Attorneys’ Office for the Eastern District of Virginia (PDF, 42 pages)
    Source: Mid-Atlantic ADA Center
    Web: bit.ly/2HUsPva
  • Health Care and the ADA Resources
    Choose the “Health Care” tab on this webpage to view a list of useful resources.
    Source: Mid-Atlantic ADA Center
    Web: www.adainfo.org/content/resources

Service Animals, the ADA, and Healthcare

Useful ADA Guidelines and Standards

Webcasts, Webinars, and Webcourses

Other Healthcare Information and Resources

  • How Quiet Headphones and Visual Guides Help Autistic Patients Get Better Health Care (Article)
    Source: CNN
    Web: www.cnn.com/2019/04/25/health/cnnheroes-dr-wendy-ross-autism-healthcare-update/index.html
  • Healthcare Transition for Youth with Disabilities
    As youth with disabilities learn to live independently as adults, it requires an organized transition process to gain health care skills, prepare for an adult model of care, and transfer to new providers. Website also available in Spanish.
    Source: Got Transition and the National Alliance to Advance Adolescent Health
    Web: gottransition.org/youthfamilies/index.cfm
  • New Hampshire Disability & Public Health Project
    A collaboration between the New Hampshire Division of Public Health Services and the Institute on Disability (IOD) at the University of New Hampshire. The goal is to improve the health and quality of life of people with disabilities by strengthening the capacity of the state’s public health programs and initiatives to include people with intellectual disabilities and mobility limitations.
    Source: Institute on Disability (IOD) at the University of New Hampshire
    Web: iod.unh.edu/projects/new-hampshire-disability-public-health-project
  • Resources for Youth with Disabilities, Families, and Professionals
    Health and wellness resources for service providers, youth and families.
    Source: U.S. Department of Health & Human Services
    Web: hhs.gov/ash/oah/adolescent-development/physical-health-and-nutrition/chronic-conditions-and-disabilities/resources.html


The contents of this website are developed by the Burton Blatt Institute (BBI) at Syracuse University, with funding from the Southeast ADA Center under NIDILRR Grant Number #90DP0090-01-00 from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR), a Center within the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS). The Southeast ADA Center is a project of the Burton Blatt Institute at Syracuse University. The contents do not necessarily represent the policy of NIDILRR, ACL, HHS, and you should not assume endorsement by the Federal Government. 

The information, materials, and/or technical assistance provided by the Southeast ADA Center are intended solely as informal guidance on the Americans with Disabilities Act (ADA), and are neither a determination of your legal rights or responsibilities under ADA, nor binding on any agency with enforcement responsibility under the ADA. The Southeast ADA Center does not warrant the accuracy of any information contained herein. Furthermore, in order to effectively provide technical assistance to all individuals and entities covered by the ADA, NIDILRR requires the Southeast ADA Center to assure confidentiality of communications between those covered and the Center. Any links to non-Southeast ADA Center information are provided as a courtesy, and are neither intended to, nor do they constitute, an endorsement of the linked materials or its accessibility.

NIDILRR is not responsible for enforcement of the ADA. For more information or assistance, please contact the Southeast ADA Center via its web site at ADAsoutheast.org or by calling 1-800-949-4232 (voice) or 404-541-9001 (voice). 

Contact For More Information or Assistance:

Southeast ADA Center
Email: ADAsoutheast@law.syr.edu
Phone: 404-541-9001